DingDong’s wireless paging system can be used in a variety of
applications such as restaurants, cafes, karaoke bars, and night
clubs or anywhere excellent customer satisfaction is important. Other
applications include golf ranges, factories, casinos, hotels, retail
stores, warehouses, schools, hospitals, clinics, spas, etc.,
What type of customer service and technical support is offered?
Our company is dedicated to 100% customer satisfaction. Our products are guaranteed for the life of the product, no questions asked. We will replace any defective units within 24 hours. We offer 24-hour customer support and are dedicated to standing by our products.
Is it easy to program and install the system?
Easy as 1-2-3. A screw driver is all you need. Everything is pre-programmed for your
use. All you have to do is put up the receiver on the wall, and place the buttons on
the tables using the double-side tape on the bottom of the button. Extra tape will
be included in the box along with a simple instruction, and we will also enclose extra
buttons as “Emergency Backups.” If any button becomes unusable, just return the
unit ASAP for prompt replacement.
This system is too technically complicated.
In the beginning all new technology seems too technical and complicated. But after initial use of just a few minutes you will see how simple and efficient the system is. There are no wires, except for one power adapter cord for the receiver. Installation only takes a few minutes and is hassle free. Our experienced installation specialists discretely install the system at your convenience. We stand behind our products 100%. We guarantee our system will increase sales, increase gratuities, increase employee morale and increase your bottom line.
Can the system be purchased instead of leased?
Only lease agreements are available for our system. Leasing has its advantages over purchasing. The leasing agreement will include maintenance and technical support. There are also substantial tax credit benefits by leasing the system as opposed to purchasing.
Business is too slow and I cannot afford the system.
This is an excellent reason to install the wireless paging system. Our system streamlines operations and minimizes staff, which leads to lower employee taxes, and workers compensation insurance. Our system helps eliminate an inconsistent level of quality service.
Having this system can lower performance of the wait staff, causing them to wait for the bell, instead of proactively engaging customers.
The wireless paging system only adds new dimensionality to your wait staff, not detract or take away from it. Our system only enhances the customer service experience. Our system creates greater efficiency, streamlined operations, reduced labor costs, an increase in beverage sales, and ultimate increase in net profits. Greater customer satisfaction means higher tips, resulting in lower employee turn over. Customers will be pleased with the higher level of attention and service through the system. During peak hours, when customers are trying to flag down a server for drink refills, another alcoholic beverage or their check, the system enables your establishment to be highly efficient and ultimately turn more tables. During off peak hours, through the use of our system, you can use fewer employees to cover more ground. Our wireless paging system adds exceptional efficiency and outstanding quality customer service.
It is too expensive.
A cost analysis of the system shows its economic impact to your bottom line. You can save more money through a more efficient operating procedure. Alcoholic beverages are an impulse item. A customer is more likely and able to immediately order another drink by simply pushing the button conveniently located on the table. During off peak hours, you can manage your staff more efficiently and still offer excellent customer service through fewer staff.
A typical employee being paid $7.50/hour can be brought in two hours less per day. This yields a savings of $15/day, which totals $450/month, which amply covers the cost of the system. If a typical employee is able to average at least an extra $10 in sales per day through the use of the system, which is a conservative estimate at best, that would yield an extra $300 per month. If you are able to turn over one more table per hour, with an average check of $20, that is an estimated $200 per day, totaling $6000 per month. There is substantial additional income by adding our system. This will also yield higher tips, leading to higher employee satisfaction, leading to lower turn over.
Word of mouth marketing is one of the most vital and important aspects to marketing. Once satisfied customers get acquainted with your new customer service system, it will draw and attract more and more customers.
Another way to implement the system and increase profitability is to place the button underneath tables and have the table busser push the button when they are finished clearing the table. Then the front desk is immediately alerted to the vacant table. This allows you to turn more tables during peak hours, increasing net sales. Turning over just one more table per hour can yield substantial increases, not to mention the added benefits to your satisfied customers who will continue to frequent your establishment.
Do you offer a trial period?
We offer a FREE TRIAL Money Back Guarantee. At the end of your 2-week trial period,
if you are not satisfied for any reason, you may return the system. All shipments
will include a UPS return sticker. All returns must be shipped back in the same UPS
box you have received, and all units must be placed inside the original packaging.
Upon receiving the system back from you, we will return the security deposit to you.
I don’t have a problem with idle wait staff.
Though this may be the case, no two days at any business establishment, especially at restaurants, are alike. There will always be days when some unexpected circumstance arises, a food runner does not show up for work, a host calls in sick, or a table busser unexpectedly quits. This is where our paging system will be an essential necessity for your establishment. The system is on call 24 hours a day, 365 days a year.
Do children play with the system or customers inadvertently push the button causing problems?
Curiosity brings awareness, which in turn brings positive results. If children are indeed interested in the item, it is a positive sign. New technology always brings excitement and creates opportunities for sales growth. Your customers will be talking about the new system and the convenience that it provides. Children are a great way to get their parents involved with an unfamiliar technology. However, once the system is implemented, it will become second nature and you will wonder how you ever survived without the innovative system. With our system in service for over ten years in thousands of locations worldwide, we have never had complaints about the system from employees, restaurant owners or customers. The only complaints come from customers who go to another restaurant where the system is not in place and wish that there were.
Is there a problem with theft and loss?
The bells installed on tables have no other function than to transmit a signal to the
receiver. Very few bells are ever stolen or lost. There are no user serviceable parts inside
the device. The bells are installed in such a way that it would be very difficult to steal the
devices.
The deposit amount is too high.
Through a lease agreement you are able to receive our product without paying for the full value of the merchandise and it’s additional benefits. In return, a small deposit is required to guarantee the return of the product without damage. It also provides a guarantee to assure the terms of the lease agreement will be fulfilled.
Our clientele would not use such a system, and does not require a bell system.
You cannot make up bad service with good food, but you can make up bad food with good service. Poor service is the main factor considered when deciding to return to a dining establishment. Our system can only enhance the customer service experience. Even if the bell is never used, to offer the convenience is enough to let customers know that they are important. Through simple education of the system, everyone involved will benefit, from management to the all-important customer.